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Vision Australia, Australia’s largest provider of services for people who are blind or have low vision, partners with PFS to outsource its donation management services.

PFS implemented a comprehensive response handling solution, including donation processing, receipting, and donor management. PFS also provide a range of additional services, such as survey management and merchandise handling.

As a result of outsourcing to PFS, Vision Australia was able to achieve significant cost savings with donation processing costs and improved donor experience, with faster response times and more efficient handling of donor inquiries.

CareFlight has partnered with PFS for over 26 years to manage all the CareFlight Bear donation lines, ensuring each donation is processed quickly and efficiently, leading to increased donor satisfaction.

The reason we’ve stayed with PFS for so long is simple: we couldn’t be happier with their service. Their understanding, flexibility and high level of customer service help us manage our fundraising campaigns and our online merchandise more efficiently… and save us money. In an ever-demanding world, that gives us real peace of mind.

The convenience of a simple, low cost per transaction makes budgeting easier. We also avoid the upfront costs and headaches that can come with maintaining our own donation software and infrastructure.

PFS’s expertise in donation and response management allows CareFlight to focus on our core mission of Saving Lives.

PFS Group has been a valued partner of the Heart Foundation for the past 25 years. For the past 4 years, PFS has assisted the Heart Foundation with the back-end processing of donations.

Thanks to PFS, we don’t have to worry about receipting, payment processing, document management and manual data entry for our direct mail appeals. This frees us to focus our energy on our life saving work in prevention, support and research, and looking after our donors.

The friendly staff at PFS are like an extension of our own team. We get responses to our questions within an hour. They adapt as our needs change. Our donations are accurately processed and deposited within 24 hours.

We’d highly recommend PFS to anyone who wants to ease their admin burden.